Local Deskside Support Technical Analyst

Responsible for IT technical support, incident response, problem management, and other key service functions for Analog Devices.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or any related field
• At least 3 years of experience in IT desktop support
• Excellent communication, customer service, and problem-solving skills
• Ability to work in a fast-paced environment with varying shift schedules
• Experience in troubleshooting of IT infrastructure including but not limited to Computers, Network, Printer and Software
• Knowledgeable in Active Directory, Azure AD, O365, Basic IP Telephony and VMWare Horizon Environment, NextThink, Logitech AV equipment, ServiceNow, PagerDuty, SolarWinds, IPSentry
• ITIL certification and Agile Methodology knowledge
• Work experience in a similar industry (semicon, manufacturing) is an advantage

Benefits

• Equal opportunity employer
• Fosters a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group