Managed Service Transition Coordinator

The Managed Service Transition Coordinator will ensure a seamless transition of Application Managed Services from a current team to the Managed Service Organization, coordinating the end-to-end transition process in alignment with ITIL best practices. The role involves planning, coordination, and execution to ensure continuity and quality of a service.

Requirements

• Bachelor’s degree in information technology, computer science, or a related field
• Strong project management background
• Excellent understanding of ITIL frameworks and best practices
• Strong capabilities related to ITSM software (ServiceNow, Jira, etc.)
• Minimum 4 years of experience in IT service management

Benefits

• Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave
• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker
• Wide medical and wellbeing program - medical care package (incl. freedom of treatment, physiotherapy, discounts on dental care), coaching, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling
• Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase
• 3 paid hours for volunteering per month
• Additional paid Birthday Day off