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Nutrien
Manager, Digital Support Center - Calgary, AB or Saskatoon, SK
Join Nutrien as a Manager, Digital Support Center in Calgary, AB. Lead a team, enhance ServiceNow skills, and drive IT service management. Competitive salary and inclusive culture.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 22, 2025
Nutrien is seeking a Manager of Digital Support Center to lead and mentor a team of software support analysts and specialists. The role focuses on maintaining business-critical applications, ensuring timely issue resolution, and driving continuous improvement. Nutrien values care, inclusion, integrity, and results and is a leading crop inputs and services provider.
Requirements
- Strong leadership skills
- Understanding of IT service management principles (incident, problems, and change management)
- Hands-on knowledge of enterprise software environments (e.g., ServiceNow, Jira, Zendesk)
- Prioritization and time management skills
- Strong problem-solving and communication skills
- Experience working in cross-functional teams
Benefits
- Competitive salary
- Opportunity to make an impact
- Inclusive workplace
Requirements Summary
5+ years app support, 2+ in leadership. Bachelor's degree or IT operation knowledge preferred. Strong leadership and troubleshooting skills
