Manager, Expert Services Management – ITAM/ITOM

ServiceNow is seeking a Manager for its Expert Services organization in AMS, focused on leading teams of Business and Technical Consultants. This role involves consultation, advisory guidance, and implementation for ServiceNow Platform capabilities (ITOM and ITAM), with a focus on core platform capabilities. The manager will drive customer satisfaction and adoption, and contribute to continuous improvement practices.

Requirements

• Significant consulting experience for complex delivery organizations
• Technical delivery and architectural experience with ServiceNow Platform capabilities (ITOM and/or ITAM)
• Familiarity with resource management
• Excellent interpersonal skills
• Strong organizational and time management skills
• Experience monitoring and summarizing business and financial metrics
• Proactive attitude, critical thinking, problem solving, escalation, and conflict resolution
• Excellent communication and presentation skills
• Track record of distilling customer needs
• Fluency in English

Benefits

• Health plans
• 401(k) Plan with company match
• ESPP
• Flexible time away plan and family leave programs