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ServiceNow
Manager, Security Incident Communications
Join ServiceNow as a Manager, Security Incident Communications in Atlanta. Lead crisis communications, ensure compliance, and enhance incident response. 8+ yrs exp. required.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 2, 2025
The ServiceNow Security Incident Communications Manager will lead clear and timely communications during security incidents, protecting the company and its customers. This role bridges communication channels between security, legal, PR, and executive teams to ensure consistent messaging and compliance. The ideal candidate will be a strategic crisis communications expert and skilled at executing quickly in fast-moving situations.
Requirements
- Develop and Maintain Communication Plans
- Coordinate with Incident Response
- Manage Stakeholder Messaging
- Ensure Regulatory Compliance
- Document & Report
- Post-Incident Improvement
Requirements Summary
8+ yrs comms experience, strong organizational & communication skills, and expertise in crisis communications. Must also demonstrate understanding of incident lifecycle and potential impacts of AI
