Manager, Service Delivery (Sacramento, CA)

Gainwell is seeking a Manager, Service Delivery to lead the delivery of technology-enabled services within Medi-Cal Business Operations. This role involves managing technical business application teams, ensuring service delivery and operational efficiency, and driving continuous improvement. The ideal candidate will have a strong background in IT service management, project management, and a desire to contribute to a results-oriented, flexible, and collaborative environment.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business or related field (Master’s or PMP preferred)
• 7+ years of experience in IT service delivery, operations, or systems management
• Proficiency in ServiceNow, MS Teams, MS Suite, SAP, Jira
• Familiarity with cloud (Azure, AWS) and infrastructure platforms
• Knowledge of HIPAA, SOC and enterprise compliance frameworks for Medicare / Medicaid

Benefits

• Health (medical, dental, vision)
• 401K and other benefits
• Flexible vacation policy