Manager, ServiceNow Request Automation Engineer

Join a global healthcare biopharma company and be part of a 130-year legacy of success. Drive innovation and execution excellence in the Automation and Customer Portals team. Develop and maintain ServiceNow software solutions to increase operation integrity & productivity and reduce costs.

Requirements

• Previous experience developing ServiceNow software solutions using JavaScript, Jelly, Web Services, MYSQL, XML, HTML and CSS
• Aptitude for learning new technologies quickly
• Experience with databases and Object-Relational Mapping (ORM) frameworks (e.g., Sequalize)
• 5+ years of experience in IT platform/service/software engineering, direct business engagement, and multiple technology domains
• Broad technical knowledge across IT platforms and integrations
• Ability to communicate and build relationships outside IT
• Strong knowledge of: Agile delivery & practice, Strong communication skills
• Ability to work in a multi-cultural environment. Flexibility to work a shift that overlaps the US workday
• Experience with databases (PostgreSQL, Oracle, MS SQL or other).
• Experience with development tools like ESLint (CSS lint, HTML Lint) and unit testing (Mocha, Chai, Jest, or others)
• Bachelor’s degree in computer science or similar field of study.
• Experience with various aspects of the ServiceNow platform including: Configuration Management (CMDB) knowledge, Experience with administration of the ServiceNow Knowledge Base and Service Catalog, Configuration of out-of-the-box workflows and creation/maintenance of custom workflows, Configuration of application related fields, forms, views, email notifications, acceptance roles and access controls, Integration of ServiceNow application(s) with third party systems/applications via APIs, Knowledge of building out ServiceNow CMS (ESS – Employee Self Service Portal), Proficient in development of workflows, custom web services, custom notifications, assessments, custom app, Strong knowledge of the ServiceNow data model and relationships, Experience administering a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items and updates of all other existing solutions requiring revisions.
• Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Agile mindset and practices).
• Produce clean code based on specifications and requirements and document the work accordingly.
• Help design and implement new products and features while also enhancing the existing product suite.
• Working with global teams and remote collaboration.
• Demonstrated work experience in a DevOps environment and Agile practices.
• Previous experience with the development of automated testing solutions.
• Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Benefits

• Employee Status: Regular
• Relocation: Not Sponsored
• VISA Sponsorship: Not Sponsored
• Travel Requirements: Flexible
• Flexible Work Arrangements: Hybrid
• Shift: Flexible