Manager, Software Engineering - ServiceNow platform (ITSM, ITOM, ITAM)

The Senior Manager, ServiceNow Platform is responsible for overseeing the strategic direction, development, and implementation of the ServiceNow platform within the organization. This leadership role requires a understanding of IT Service Management (ITSM), IT Operations Management (ITOM) and IT Asset Management (ITAM) and the ability to effectively manage a team of ServiceNow developers and Business Analysts.

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Master's degree preferred.
• Minimum of 8 and maximum 10 years of experience in ITSM&ITOM, with at least 2-3 years in a managerial role overseeing ServiceNow platform.
• ServiceNow Certified Implementation Specialist, ServiceNow Certified System Administrator, or equivalent certifications.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• In-depth knowledge of ServiceNow platform capabilities, architecture, and best practices.
• Proven ability to manage complex projects and drive process improvements.
• Analytical mindset with the ability to solve problems effectively.
• Experience with Agile methodologies and project management tools.

Benefits

• World-class benefits, highly competitive compensation and disproportionate rewards for top performers.