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ServiceNow
Manager, Success Centre
Join ServiceNow in Orlando as a Manager, Success Centre. Lead a team to enhance customer success using ServiceNow's platform. Requires 5+ years in leadership and AI integration expertise.
The Mothership
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
DevOps
Governance, Risk, and Compliance
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 2, 2025
ServiceNow is seeking a Manager of Success Centre to lead a team of Customer Success Guides responsible for delivering Success at Scale to digital, commercial, and mid-market customers. The role focuses on ensuring customer success through coaching, mentoring, and driving product adoption, renewals, and expansion through the account. This is a critical role in increasing ServiceNow's customer base and overall value.
Requirements
- Experience leveraging AI for work processes/decision-making
- Minimum 5 years in leadership roles
- Familiarity with ServiceNow product suites
- Strong executive relationship skills
- Experience integrating with consulting and implementation firms
Requirements Summary
5+ years leadership experience. Service. and AI integration expertise. ServiceNow product suite familiarity. Strong executive relationships are a plus
