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ServiceNow
Manager, Support Account Services Management - Federal
Join ServiceNow as a Manager, Support Account Services in Vienna, VA. Lead a team, enhance customer support, and leverage AI. Benefits include health plans and 401(k).
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 26, 2025
ServiceNow is seeking a Manager to lead and build a Support Account Management Team. The role involves guiding team members in delivering excellent customer support, refining processes, and fostering a culture of teamwork and collaboration. ServiceNow partners with over 85% of Fortune 500 companies, providing cloud-based technology solutions.
Requirements
- Leverage or critically think about how to integrate AI into work processes.
- Effective management and experience in high-tech, enterprise, and commercial account environments.
- Excellent communication and mentoring skills.
- Extensive customer facing experience.
Benefits
- Health plans
- Flexible spending accounts
- 401(k) Plan
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
Requirements Summary
Integrate AI into processes, strong management skills (C-level and above), excellent communication, and mentoring experience are essential. Extensive customer facing experience is also needed
Apply now
Vienna
|
Virginia
United States
Entry Level
In-Person
Full Time
124700-218300 USD/year
