.svg)
ServiceNow
Manager, Technical Support Management
Join ServiceNow in Hyderabad as a Manager, Technical Support Management. Lead support teams, enhance KPIs, and leverage AI in service management. 10+ years required.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 8, 2025
ServiceNow is seeking a Manager, Technical Support Management to lead efforts in managing and exceeding Support KPI’s and critical Technical Support Metrics. The successful candidate will have a minimum of 10+ years technical product support and service management experience with a minimum of 3-4 years in supervisory role.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- A minimum of 10+ years technical product support and service management experience with a minimum of 3-4 years in supervisory role
- Experience managing Enterprise support in a large and complex environment in a web-based service and technology
- Proven capability of having successfully delivered on support metrics and managed support team
Benefits
- Equal Opportunity Employer
- Accommodations
- Export Control Regulations
Requirements Summary
A minimum of 10+ years technical product support and service management experience with a minimum of 3-4 years in supervisory role
