Manager, Technical Support Management

The Manager, Technical Support Management will be responsible for managing and exceeding Support KPI's and critical Technical Support Metrics, leading efforts to hire and develop a technical team, and representing the Platform, Product and ServiceNow effectively with customers.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• A minimum of 10-14+ years technical support and service management experience with a minimum of 3-4 years in supervisory role
• Experience managing Enterprise support in a large and complex environment in a web-based service and technology

Benefits

• Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals
• Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law