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GovCIO
Mid-level IT Service Technician
Join GovCIO as a Mid-level IT Service Technician in St. Thomas, USVI. Support federal clients using ServiceNow for ticketing, troubleshooting, and system maintenance. Benefits include training assistance and flexible work.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 17, 2025
GovCIO is hiring for an IT Service Technician to provide onsite support to federal customers. This role involves maintaining and troubleshooting a variety of IT equipment, supporting customer IT needs, and ensuring systems and processes are running efficiently. The position requires travel to St. Thomas, USVI.
Requirements
- Provide support for all onsite IT activities
- Consult with support teams, desks, and customers
- Coordinate and perform system maintenance and upgrades
- Instill, troubleshoot, and maintain networks/servers
- Troubleshoot product failures and order replacements
- Remote troubleshooting and repairs
- Provide on-call support for ServiceNow ticketing
- Assist with physical inventory
- Remote support for mobile devices
- Local On-Site Cabling
- Assist with device deployment and system re-configuration
Benefits
- Employee Assistance Program
- Corporate Discounts
- Learning & Development platform
- Training, Education and Certification Assistance
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
Requirements Summary
High school diploma with 2-5 years experience; US Citizenship and a CS degree/equivalent (or relevant experience). Must be able to handle a public trust clearance
Apply now
St. Thomas
|
USVI
United States
Entry Level
In-Person
Full Time
43000-43000 USD/year
