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DMI
Mid Service Desk Analyst, Technician
Join DMI as a Mid Service Desk Analyst in Atlanta, GA. Provide IT support using ServiceNow, troubleshoot issues, and ensure service level agreements. 4+ years experience required.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 5, 2025
DMI is seeking a Mid Service Desk Analyst/Technician to join their team. This role involves providing IT support to CDC personnel, troubleshooting issues, documenting incidents, and maintaining service level agreements. The company focuses on digital services and technology solutions, working with public and commercial sectors globally.
Requirements
- Serve as the initial point of contact for CDC personnel IT support.
- Provide courteous and professional service to address inquiries and requests.
- Perform initial diagnosis and troubleshooting of IT incidents.
- Document incidents in ITSM platform (e.g., ServiceNow) and escalate unresolved tickets.
- Monitor and maintain response time standards.
- Support ITSD knowledge database updates.
Benefits
- Convenience/Concierge
- Development
- Financial
- Recognition
- Wellness
- Healthcare
Requirements Summary
High school diploma & 4+ years experience in desk-side support are required. ITIL preferred. US Citizenship is mandatory
