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Softtek
Monitoring Agent NOC Proficient
Join Softtek as a Monitoring Agent NOC in Bogotá. Utilize ServiceNow for ticketing while monitoring Windows/Linux and SAP systems. Competitive salary, training, and growth!
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
July 23, 2025
The Monitoring Agent NOC Proficient is responsible for monitoring Windows and Linux OS environments, basic SAP system monitoring, and alert interpretation. The role involves 24x7 monitoring of infrastructure, applications, and scheduled jobs, detecting and triaging alerts, and collaborating with peers.
Requirements
- Monitoring of Windows and Linux OS environments
- Basic SAP system monitoring and alert interpretation
- Familiarity with ServiceNow for ticket documentation
- Understanding of job scheduling tools (e.g., Redwood, Control-M, cron)
- Basic troubleshooting using predefined run books
- Experience with monitoring tools (e.g., Nagios, Zabbix, SolarWinds)
- High sense of urgency and proactiveness
- Strong teamwork and collaboration
- Good English communication skills
- Customer care orientation
- Attention to detail and responsibility in task execution
Benefits
- Paid training
- Competitive salary
- Opportunities for career growth
- Health insurance
- Retirement plan
Requirements Summary
2-5 years of experience in monitoring and IT operations with basic knowledge of scripting (PowerShell, Bash) and cloud monitoring (e.g., AWS CloudWatch, Azure Monitor)
