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Software Mind
[MSO] ServiceNow Consultant
Join Software Mind as a ServiceNow Consultant in Warsaw. Leverage your ITSM/CSM skills to enhance B2B services, ensuring CSDM 5.0 compliance. Benefits include professional growth and private healthcare.
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
September 29, 2025
Software Mind is looking for a ServiceNow Consultant to build a new B2B Customer Service Management (CSM) and IT Service Management (ITSM) instance, ideally within ServiceNow 5.0 standards, and focus on CSDM 5.0 compliance and improvements. The role involves configuration, integrations, automation, and quality assurance, supporting go-live processes and providing data-driven insights.
Requirements
- 3–6+ years hands-on ServiceNow development
- Proven delivery in ITSM and/or CSM (workspace configuration, Case/Incident flows, SLAs, catalog & approvals)
- Strong CMDB/CSDM understanding (CSDM 5.0, IRE, class model, relationship design, import sets)
- IntegrationHub & MID Server experience
- Solid grasp of ITIL v4 practices
- Comfort with ATF, update sets/app repo, and controlled releases
- Excellent English communication
- Certifications: CSA, CIS-ITSM, CIS-CSM, CAD (or equivalent track record)
Benefits
- Professional development
- Personal growth
- International projects
- International business trips
- Non-corporate atmosphere
- Language classes
- Internal & external training
- Private healthcare and insurance
- Multisport card
- Well-being initiatives
Requirements Summary
3-6+ years ServiceNow development, ITSM/CSM experience, strong CMDB understanding, integration & ETL experience. Certifications in ITOM or similar are desired
