Network Event Management Quality Assurance Lead

We are seeking an experienced and detail-oriented ITIL Network Event Management Quality Assurance Lead to ensure the highest standards of quality in our IT event management processes. The ideal candidate will develop and implement quality assurance processes aligned with ITIL best practices, focusing on the effective monitoring and management of IT events to prevent service disruptions and maintain optimal system performance.

Requirements

• Bachelor’s Degree in a Technical field, or equivalent work experience
• 10+ years of related work experience
• TS/SCI w/ poly is required
• Strong knowledge of ITIL framework and event management best practices
• Extensive experience with networking event management tools (e.g., ServiceNow, Riverbed, Network Node Manager)
• Proven track record of successfully implementing and improving event management processes
• Excellent leadership and team management skills
• Strong analytical and problem-solving abilities
• Outstanding communication and interpersonal skills

Benefits

• comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits