Onsite IT Support Engineer (London)

Version 1 is a technology services firm seeking a skilled Onsite IT Support Engineer to serve as the primary point of contact for technical support at their Customer Site in London. The role focuses on providing prompt, professional assistance with troubleshooting, resolving issues, and maintaining a dependable IT infrastructure. The position requires expertise in cloud technologies and a strong customer service orientation.

Requirements

• Minimum of 2-5 years of experience in deskside support.
• Strong customer service orientation with excellent communication skills.
• Experience with service desk management tools (e.g., ServiceNow).
• Knowledge of ITIL frameworks and best practices (ITIL v4 preferred).
• Operating Systems: Expertise in Windows, macOS, and mobile OS platforms.
• Strong communication, interpersonal, and problem-solving abilities.

Benefits

• Pension
• Private Healthcare Cover
• Life Assurance
• Financial advice
• Employee Discount scheme
• Gym Discounts
• Bike to Work
• Fitness classes
• Mindfulness Workshops
• Employee Assistance Programme
• Annual Excellence Awards
• Call-Out platform