Operations & Maintenance Cloud Engineer

The CBP TPVS program is seeking an Operations & Maintenance Cloud Engineer to support the CBP TPVS program in Ashburn, Virginia. The role involves providing technical support, troubleshooting, and resolving IT-related field and application production problems.

Requirements

• BS/BA degree and 8 years of prior relevant experience or a Masters' degree with a minimum of 6 years of previous relevant experience; or 4 years of experience in lieu of degree
• U.S. Citizen
• Must be able to maintain and obtain a CBP Background Investigation prior to start
• Eight or more years of experience in supporting application cloud solutions on AWS platform.
• Experience in supporting 24x7x365 operations.
• Experience with Jira, Confluence, and ServiceNow.
• Understanding of and experience with field operations, SLAs, and on-call support.
• Experience in at least two of the following areas: PostgresSQL database architecture, advanced analytics, micro-services, monitoring, and SecDevOps.
• Working knowledge of supporting applications in AWS.
• Proven ability to collaborate with multidisciplinary teams of business analysts, developers, data scientists, dbas, and subject-matter experts.
• Excellent written and verbal communication skills.
• Solid troubleshooting techniques to find root causes and apply workarounds.
• Organization skills and attention to detail.

Benefits

• Hybrid work arrangement with telework and on-site presence required at regular intervals
• Competitive pay range $104,650.00 - $189,175.00
• Benefits and perks of working for a top company