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Apple
PAC Retail Online Production Support Analyst
Join Apple as a PAC Retail Online Production Support Analyst in Shanghai. Leverage ServiceNow skills to enhance system efficiency and resolve incidents.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
August 26, 2025
This role involves providing support coverage, coordinating incident resolution between IT and business partners, and driving change to build fault tolerance within tools and systems. The analyst will identify issues proactively and deliver operational improvements by reducing incident occurrence, shortening ticket duration, and improving system efficiency. The role requires strong analytical skills and the ability to communicate effectively with stakeholders at all levels.
Requirements
- Deepen subject matter expertise
- Solve complex problems and create innovative solutions
- Strong communication skills
- Ability to work weekends and holidays
- Hands-on experience with ServiceNow
- Analytical skills in ITIL/ITSM models
Requirements Summary
3+ years of production support experience. Strong problem-solving & communication skills. Working weekends/holidays are needed
