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ISG (Information Services Group)
Performance Management CoE (SLA Governance)
Manager – Performance Management CoE (SLA Governance) at ISG, Bengaluru. Lead SLA governance, analytics & continuous improvement across vendors. 10-15 yrs IT performance mgmt required. ServiceNow expertise preferred.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 25, 2025
The Manager – Performance Management CoE (Center of Excellence) will be responsible for driving service performance excellence across vendors, functions, and geographies. This role will lead SLA governance, analytics, reporting, and continuous improvement initiatives to ensure alignment with contractual obligations, service quality expectations, and organizational objectives.
Requirements
- SLA Governance and Performance Oversight
- Operational Excellence and CoE Development
- Analytics, Reporting & Insights
- Stakeholder Management
- Continuous Improvement & Automation
Benefits
- Opportunity to lead a high-impact, cross-functional CoE
- Dynamic, data-driven environment with exposure to senior leadership
- Chance to shape enterprise-wide service excellence initiatives
Requirements Summary
10-15 years of experience in IT performance management, SLA's, Managed services background, vendor governance, Bachelor's degree in IT, Business, or related field
