Production Services, AS

We are seeking a Production Services, AS professional to join our Chief Security Office (CSO) team. The successful candidate will provide superior Level 2 app support for CSO Production Services, monitor incoming support tickets, and ensure timely delivery of key data feeds within SLA's.

Requirements

• 4+ years working experience in a financial institution providing IT support and dealing with business users
• Self-motivation and willingness to continual learn and improve both soft and technical skills
• Automation mindset, looking to continually reduce, automate, or eliminate all manual tasks and effort
• Broad ITIL / best practice service context within a real time distributed environment
• Working experience in Cloud based platforms
• Experience with using GCP, CyberArk, PAM, UNIX, Linux, Wintel, Python/Perl/Shell scripting, as well as ability to write SQL to extract data in Oracle/SQL Server databases
• Good analytical and problem solving skills
• Ability to work in virtual teams and in matrix structures
• Working knowledge of incident tracking tools (i.e. ServiceNow etc.)
• Bachelor Degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma)

Benefits

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above