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OCU
Platform Support Manager
Join OCU as a Platform Support Manager in Preston. Lead a team, enhance IT service management using ServiceNow, and drive continuous improvement.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Problem Management
Security Operations
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 7, 2025
We are seeking an experienced Platform Support Manager to lead a small team and drive continuous improvement, compliance, and technology partner collaboration to minimize reliance on external support. This role ensures stability, scalability, and service excellence as the company grows.
Requirements
- 5+ years of direct line management and leadership experience in an enterprise-scale IT or platform support function
- Proven expertise in IT service management, incident response, and problem management within a large-scale (£1bn+ revenue) business
- Strong working knowledge of ITSM tools (e.g., ServiceNow, Jira, Fresh Service) and best practices for incident, problem, and change management
Requirements Summary
5+ years of direct line management experience, IT service management expertise, and strong knowledge of ITSM tools
