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OCU
Platform Support Manager
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
DevOps
IT Service Management
Incident Management
Problem Management
Security Operations
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 28, 2025
OCU Digital is seeking an experienced Platform Support Manager based in Stockport or Preston to lead incident resolution, platform resilience, and operational efficiency. This pivotal role ensures seamless service, enhances user experience, and supports the company's $1bn+ business expansion. The company is undergoing rapid growth and needs a robust, scalable IT support function.
Requirements
- 5+ years of direct line management and leadership experience in an enterprise-scale IT or platform support function.
- Proven expertise in IT service management, incident response, and problem management.
- Experience managing both bespoke in-house platforms and Enterprise COTS applications (D365).
- Strong working knowledge of ITSM tools (e.g., ServiceNow, Jira, Fresh Service) and best practices for incident, problem, and change management.
- Hands-on experience with Azure DevOps or similar tools for issue tracking, release management, and CI/CD pipeline monitoring.
- Experience managing complex escalations, vendor relationships, and third-party support engagements.
Benefits
- Competitive salary
- Opportunity for growth
- Positive impact
Requirements Summary
5+ yrs IT Mgt exp. Expertise in IT service Mgmt, incident response & problem management. Experience with COTS platforms & ITSM tools. Azure DevOps knowledge preferred
