Support Account Manager

ServiceNow is seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team. As a SAM, you will play a critical role in delivering world-class customer satisfaction by providing proactive and reactive services. You will be a central point of contact for all support-related activities and will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Excellent written and oral communication skills
• Experience dealing with technical support teams
• Fundamental understanding of ITSM in enterprise environments and global deployments
• Comfortable interacting with all levels of management
• Working knowledge of ITIL incident, problem and release management process and procedures
• Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
• Broad technical understanding in a cloud software environment
• Growth & collaborative mindset

Benefits

• Competitive salary
• Supportive teams
• Opportunity to progress in your career with a forward-thinking organisation
• Resources to help you and your loved ones be well
• Holidays
• Company-wide designated global well-being days
• Flexible working culture
• Parental leave programs
• Childcare and caregiving benefits
• Learning experience platform
• Tuition reimbursement program
• Global, cross-functional mentoring program
• Team building activities
• Employee belonging groups
• Volunteering
• Community outreach programs