.svg)
ServiceNow
Principal Business Process Consultant – IT Service Management
Join ServiceNow as a Principal Business Process Consultant in Chicago, leading ITSM transformations. Leverage ITIL/IT4IT expertise and drive AI adoption. Benefits include health plans and flexible time off.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
DevOps
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 25, 2025
This Principal Business Process Consultant role at ServiceNow focuses on leading large-scale ITSM transformations for global enterprises. The role involves shaping vision, driving governance, and ensuring adoption of ServiceNow best practices, with a strong emphasis on mentor support and a focus on creating enterprise excellence. ServiceNow is seeking a trusted advisor to help customers leverage AI and digital transformation for smarter, faster, and better work.
Requirements
- 8+ years of ITSM consulting and transformation experience with large, complex organizations.
- Deep knowledge of ITSM frameworks (ITIL, IT4IT).
- Strong executive presence with the ability to influence leadership.
- Experience embedding AI, automation, and modern operating models into ITSM processes.
- Excellent facilitation, communication, and presentation skills.
Benefits
- Health plans
- 401(k) Plan
- Flexible spending accounts
- Flexible time away plan
- Family leave programs
Requirements Summary
8+ years ITSM consulting experience with large orgs. Deep knowledge of ITIL/IT4IT frameworks & executive presence is key. Must be an excellent communicator and presenter
Apply now
Chicago
|
Illinois
United States
Senior
In-Person
Full Time
146400-256200 USD/year
