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ServiceNow
Principal Customer Success Executive - Telecommunications
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Job description
Posted on:
October 15, 2025
ServiceNow is seeking a Principal Customer Success Executive to drive the strategic leadership of post-sales activities for key accounts. This role involves building relationships with C-level executives, guiding customer journeys to success, and maximizing the impact of ServiceNow. The ideal candidate will be a trusted advisor and advocate for innovation and continuous improvement.
Requirements
- AI Integration & Thought Leadership
- Enterprise SaaS Transformation & Strategic Advisory
- C-Level Presence & Relationship Management
- Leadership Expertise
- Business Acumen & Problem-Solving
- Cross-Functional Leadership
- Adaptability & Change Management
- Operational & Execution Excellence
Requirements Summary
15+ years in leadership roles, strong experience with digital transformation, C-level relationship management, and business acumen. Bachelor's degree required
