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ServiceNow
Principal Customer Success Executive- Federal
Join ServiceNow as a Principal Customer Success Executive in Ottawa. Drive customer satisfaction using ServiceNow solutions. Requires Canadian citizenship, security clearance, and project management experience. Competitive salary and growth opportunities.
The Mothership
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
September 22, 2025
ServiceNow is seeking a Principal Customer Success Executive to drive customer retention and satisfaction. This role involves consulting with senior stakeholders to align ServiceNow offerings with customer needs and business objectives, leveraging a consultative approach to solve complex customer problems. The ideal candidate will foster a strong relationship with both customers and the ServiceNow team, ensuring platform usage and contributing to strategic decisions.
Requirements
- Canadian citizenship or permanent residency
- Canadian Secret Security Clearance
- Canadian Experience in IT Strategy/Planning, Operations/Management or HR
- PMP preferred, project management experience required
Benefits
- Competitive salary
- Opportunities for career growth
Requirements Summary
Must be Canadian (permanent residency or citizenship), have a Secret Security Clearance, and have relevant project management/consulting experience
