Principal Engagement Manager

ServiceNow is seeking a Principal Engagement Manager to manage key internal and external initiatives, focusing on adding value to customers and driving innovation. This role involves leading projects, navigating cross-functional teams, presenting a customer experience, and influencing project direction. The position requires a candidate with experience integrating AI into work processes and strong communication and analytical skills.

Requirements

• Manage cross-functional projects and teams.
• Develop and present the value proposition to the customer.
• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• 5+ years in Customer Engagement roles.
• Experience with ServiceNow products in an Enterprise.
• Strong documentation and presentation skills.
• Active listening and ability to manage complex project objectives.
• BS/BA degree in computer science, engineering or related discipline (preferred)

Benefits

• Competitive salary
• Flexible work arrangements