Principal Customer Success Executive

ServiceNow is seeking a Principal Customer Success Executive to lead post-sales activities within the most valuable accounts. This role focuses on accelerating customer success, ensuring predictable renewals, and driving value across their business transformation initiatives. The executive will partner with C-level executives to deliver on customer outcomes and foster collaboration with ServiceNow's teams and strategic partners.

Requirements

• Drive post-sales success, aligning ServiceNow's offerings to customer goals.
• Collaborate strategically with Account Executives to create integrated pre- and post-sales strategies.
• Mitigate risks and drive value, proactively identifying potential issues.
• Focus on key performance indicators (KPIs) to drive customer success.
• Foster strategic alignment and connect customer feedback to organizational goals.