Principal Engagement Manager

ServiceNow is seeking a Principal Engagement Manager to lead key initiatives and deliver exceptional customer value. This role involves managing cross-functional teams and aligning projects with strategic goals, ensuring effective project execution and stakeholder communication. The position focuses on innovation and enhancing customer experience through AI-powered solutions and proactive engagement.

Requirements

• Leverage AI to integrate with business processes and project deliverables.
• Implement ServiceNow products in hospitality, retail, manufacturing, or telecommunications.
• Experience in leading projects, strategic customer programs, and project management.
• Strong documentation and presentation skills.
• Experience with analytics and metrics.

Benefits

• Health plans
• 401(k) Plan
• Equity
• Flexible spending accounts
• Flexible time away plan
• Family leave programs