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ServiceNow
Principal Engagement Manager
Join ServiceNow as a Principal Engagement Manager in North Dallas, TX. Lead AI-driven projects, manage teams, and ensure customer success. 12+ years exp. required. FD21 cert preferred.
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Job description
Posted on:
October 13, 2025
ServiceNow is seeking a Principal Engagement Manager to oversee the delivery of innovative, AI-enhanced solutions. This role involves leading a ServiceNow resources project team, managing the engagement governance, ensuring risk mitigation, and collaborating with the Customer and Sales Account teams. The ideal candidate will have experience integrating AI into work processes and drive customer success.
Requirements
- Leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 12+ years of experience in a professional services organization or equivalent education/experience.
- Ability to travel up to 50%
- Industry domain expertise in strategic tech and SI verticals.
- Creativity with comfort running projects independently
- Experience driving complex issues through analysis and resolution.
- Experience working collaboratively
- FD21 certification
Requirements Summary
12+ years of service exp., AI integration experience, & travel up to 50%. Requires industry expertise & independent project management
