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ServiceNow
Principal Engagement Manager
Join ServiceNow as a Principal Engagement Manager in Toronto. Lead complex solutions, manage resources, and ensure customer alignment. 10+ yrs tech/SaaS & ServiceNow experience required. Flexible work options available.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 22, 2025
ServiceNow is seeking a Principal Engagement Manager to oversee the delivery of complex solutions. This role requires collaboration with the customer, ensuring project governance, managing resources and stakeholders, and leading the ServiceNow resources on the project. The Principal Engagement Manager acts as the central point of contact for the project and ensures effective communication and alignment with the customer.
Requirements
- Minimum of 10 years of high-tech/SaaS industry experience
- 8+ years in Customer Engagement roles
- Prior experience with ServiceNow products
- Strong cross-functional, technical Project Management experience
Benefits
- Flexible work environment
- Work-from-home option
Requirements Summary
10+ yrs tech/SaaS experience & 8+ yrs in CX. ServiceNow product experience & strong project mgmt skills required
