Principal Engagement Manager, Federal - Secret Clearance

ServiceNow is seeking a Customer Engagement Manager to manage key internal and external initiatives, fostering customer value and innovation. This role involves delivering projects, managing stakeholders, and acting as a customer experience champion. The ideal candidate will leverage AI technologies and strong project management skills within a remote, flexible work environment.

Requirements

• Active Security Clearance
• 12+ years of high-tech/SaaS industry experience
• 8+ years in Customer Engagement roles
• Prior experience with implementing or supporting ServiceNow products in an Enterprise
• Strong cross-functional, technical Project Management experience
• Strong documentation and presentation skills
• BS/BA degree in computer science or related discipline (preferred)

Benefits

• Health plans
• 401(k) Plan
• ESPP
• Flexible time away plan
• Family leave programs
• Sales incentives
• Equity (when applicable)
• Flexible compensation based on qualifications and work location