Principal Engagement Manager, Federal- Secret Clearance

ServiceNow is seeking a Principal Engagement Manager to manage key internal and external initiatives, driving innovation and value for customers. This role involves project management, customer engagement, strategic initiative implementation, and mentoring team members. It emphasizes a focus on integrating AI to enhance workflows and problem-solving.

Requirements

• Active Security Clearance Required
• Minimum of 12 years of high-tech/SaaS industry experience
• 8+ years in Customer Engagement roles
• Prior experience with implementing or supporting ServiceNow products in an Enterprise
• Strong cross-functional, technical Project Management experience
• Demonstrated experience in leading key projects
• Strong documentation and presentation skills
• Excellent negotiation and persuasion skills
• Facilitation skills in leading and planning meetings, reviews, and retrospectives
• Strong customer orientation
• Active listening skills
• Critical thinking
• BS/BA degree in computer science, engineering or related discipline (preferred)

Benefits

• Health Plans
• 401k Plan with company match
• Flexible spending accounts
• Employee stock options
• Fitness programs
• Mental health support