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Zensar
Principal Lead- Service Now ITSM Consultant
Join Zensar as a Principal Lead - ServiceNow ITSM Consultant in Hyderabad. Drive ITSM strategy, configuration, and user engagement using ServiceNow expertise.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 2, 2025
This role focuses on strategic planning, ServiceNow ITSM platform development and configuration, and user story definition. It requires collaboration with various business units, change management, and release planning to implement and optimize ServiceNow across the organization.
Requirements
- Strategic Planning
- Module Configuration and Customization
- User Story Definition and Prioritization
- Cross-functional Collaboration
- Function as a liaison between technical teams and end-users
- Change Management
- Release Planning and Execution
- User Acceptance Testing
- Continuous Improvement
- Stakeholder Engagement
Requirements Summary
Strategic planning, ITSM configuration, and user story creation are key. Collaboration is essential. Good communication and change management skills are also important
