Principal Lead- Service Now ITSM Consultant

This position is for a ServiceNow ITSM Consultant responsible for strategic planning, implementation, customization, user story definition, and cross-functional collaboration. The consultant will drive ITSM initiatives to align with organizational goals and industry best practices, focusing on streamlining platform usage and improving user experience. They also manage change, user acceptance testing, and vendor communication.

Requirements

• Collaborate with stakeholders to understand business objectives and translate them into ServiceNow platform initiatives.
• Lead the design and implementation of ITSM, including configuration, customization, and integration.
• Develop and maintain a roadmap for the ITSM, ensuring alignment with organizational goals.
• Work closely with business units to gather requirements and define user stories.
• Prioritize backlog items based on business value, strategic goals, and user needs.
• Collaborate with cross-functional teams, including IT, HR, and other business units.
• Implement effective change management strategies.
• Plan and manage product releases.
• Define clear acceptance criteria for user stories.
• Coordinate and support user acceptance testing.
• Identify opportunities for process improvements.