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ServiceNow
Principal Outbound Product Manager - CSM
Join ServiceNow as a Principal Outbound Product Manager in Santa Clara, CA, focusing on CSM product growth. Leverage your 8+ years in Product Management and CRM expertise to enhance customer experiences. Enjoy competitive benefits!
The Mothership
Senior
ServiceNow Role Type:
Sales
ServiceNow Modules:
Customer Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 23, 2025
ServiceNow is seeking a Principal Outbound Product Manager to join its CRM and Industry Workflows business. This role focuses on scaling the go-to-market for ServiceNow's fast-growing CSM product, with a specific emphasis on improving customer experience through agent enablement and sales enablement. The team drives exceptional customer experiences by unifying front, middle, and back office functions.
Requirements
- 8+ years of Product Management or related experience
- Functional and technical knowledge in customer service or CRM PaaS/SaaS
- Strong bias towards action and a sense of urgency
- Excellent communication skills
- Outstanding written and oral communication skills
- Problem-solving skills
Benefits
- Health plans
- 401(k) Plan
- Flexible spending accounts
- Flexible time away plan
- Family leave programs
Requirements Summary
8+ yrs PM experience, strong customer service/CRM knowledge. Action-oriented with excellent communication skills. Problem-solving abilities are also key.
Apply now
Santa Clara
|
California
United States
Senior
Remote
Full Time
187600-328300 USD/year
