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ServiceNow
Principal Outbound Product Manager - CSM
Join ServiceNow as a Principal Outbound Product Manager in Santa Clara, CA. Drive CSM product growth using ServiceNow's AI platform. 8+ years in product management required. Benefits include health plans, 401(k), and flexible leave.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
Customer Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Job description
Posted on:
October 1, 2025
ServiceNow is seeking a Principal Outbound Product Manager in the CRM and Industry Workflows business. The role focuses on scaling the go-to-market efforts of a rapidly growing product line within the customer service management segment, specifically focusing on improving agent experience through enablement and strategic customer feedback. This is a key position for driving adoption and success of ServiceNow's innovative AI-enhanced platform.
Requirements
- 8+ years of Product Management or related experience
- Functional and technical knowledge in customer service or CRM PaaS/SaaS
- Strong ownership and action-oriented mindset
- Excellent communication and presentation skills
- Outstanding written and oral communication skills
Benefits
- Health plans
- 401(k) Plan with company match
- ESPP
- matching donations
- flexible time away and family leave programs
Requirements Summary
8+ years of product management experience, proficiency in customer service/CRM. Strong communication skills are key. Ownership and action orientation are essential
Apply now
Santa Clara
|
California
United States
Senior
In-Person
Full Time
187600-328300 USD/year
