Principal Platform Architect

ServiceNow is seeking a Principal Platform Architect to join the Customer Outcomes team. This role focuses on establishing technical foundations for ServiceNow platform adoption and improving outcomes through architectural guidance, best practices, and partnerships. The architect will work with customers, consultants, and internal teams to provide a technically sound solution for long-term success.

Requirements

• Leveraging AI in work processes.
• Experience in consulting or professional services.
• Manage technical governance and operational delivery.
• Experience with cloud application technology.
• Large program experience leading architecture and design
• Enterprise architecture experience.
• ServiceNow certifications in aligned workflow
• Experience in managing technical debt and aligning to ServiceNow leading practices.
• Extensive cloud application technology experience.
• Business domain expertise.