Principal Platform Architect

ServiceNow is seeking a Principal Platform Architect to join the Customer Outcomes team, responsible for accelerating platform adoption and improving customer outcomes. This role involves guiding customers through instance strategy, technical governance, data integration, and platform health, acting as a technical expert and advisor. The architect will collaborate with various teams and manage the delivery of ServiceNow solutions for long-term success.

Requirements

• Experience in leveraging AI into processes and decision-making.
• Management consulting experience.
• Ability to travel up to 20%.
• Creativity and independent problem-solving skills.
• Large program experience leading architecture and design.
• Enterprise architecture experience.
• Cloud application technology experience.
• Fluent in Japanese.
• Authorized to work in Japan.