Principal Platform Solution Architect

ServiceNow is seeking a Principal Platform Solution Architect to consult with customers on implementing ServiceNow Workflow solutions. The role requires a functional and technical expert with 12 years of experience in implementing complex technologies and 5 years of advisory consultation experience related to ServiceNow Workflow solutions. The ideal candidate will have a customer-centric mentality, strong communication skills, and the ability to influence senior leaders.

Requirements

• At least 12 years of consultation and/or configuration experience related to implementing complex, highly-capable, technologies – inclusive of integrations and portals
• At least 5 years of advisory consultation experience related to implementing across multiple ServiceNow Workflow solutions
• Vast experience with leading creator, integration, software/platform experience
• Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in an organisation, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
• Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success
• Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyses information, and designs comprehensive solutions
• Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude
• Experience conducting solutions presentations and obtaining customer acceptance to solution design
• Strong capabilities in forging trust, engaging a remote or in-person audience
• Strong aptitude toward communicating complex business and technical concepts using visualisation and modelling aids. Ability to conceptualise and design sophisticated wireframes, workflows, and diagrams
• A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies

Benefits

• Up to 50% travel annually, driven by customer needs and internal meetings
• Experience conducting solutions presentations and obtaining customer acceptance to solution design
• Strong capabilities in forging trust, engaging a remote or in-person audience
• Strong aptitude toward communicating complex business and technical concepts using visualisation and modelling aids. Ability to conceptualise and design sophisticated wireframes, workflows, and diagrams
• A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies