ServiceNow

Principal /Senior Engagement Manager / Project Manager- German Speaking

Senior Engagement Manager at ServiceNow Munich. Lead Expert Services delivery teams. Requires 8+ yrs professional services, ServiceNow platform expertise, PMI certification, fluent English/German, AI integration experience.

ServiceNow Role Type:
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Technical Project Manager
ServiceNow Modules:
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ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
September 2, 2025

We are looking for an engagement/project manager with previous experience in implementing or operating the ServiceNow platform. As a ServiceNow Engagement Manager, you will lead an Expert Services delivery team to provide a rapid path to success and ongoing value for customers.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • Experience with implementing or operating the ServiceNow platform and ServiceNow certifications is required
  • 8+ years of progressive experience as part of a professional services organization or equivalent experience
  • Ability to travel up to 50%
  • Excellent communication skills, both written and verbal, in English & German languages
  • Project Management certification in PMI or similar
  • Agile Scrum experience and Scrum Master certification are desirable
  • Good understanding of technology
  • Proven success in driving complex issues through analysis and resolution
  • A growth mindset and willingness to learn new things independently and at pace!
  • Right to work in the country you have applied to

Benefits

  • Export Control Regulations (mention of obtaining export control approval for certain individuals)
  • Equal Opportunity Employer (mention of considering all qualified applicants without regard to various protected categories)
  • Accommodations (mention of creating an accessible and inclusive experience for all candidates)

Requirements Summary

8+ years of experience in professional services organization, experience with ServiceNow platform, and excellent communication skills in English & German