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Exact Sciences
Technical Support Analyst, Germany
Technical Support Analyst at Exact Sciences, Trier. Provide IT support using Outlook, O365, Windows 11, MacOS. Requires 2+ years Service Desk experience, IT qualification. PTO, 401k, visa sponsorship.
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 23, 2025
Help us change lives at Exact Sciences by joining our team as a Technical Support Analyst. This role requires both technical and exceptional interpersonal skills to provide exceptional support and customer service.
Requirements
- 4th level vocational qualification in IT or high school diploma and 4+ years of relevant experience
- 2+ years of previous IT Service Desk and/or call center experience
- 2+ years of experience using and troubleshooting Outlook within a network environment
- 2+ years of Incident Management experience, managing business expectations and communications
- 2+ years of experience working with Microsoft-based operating systems, with emphasis on Windows 11 and the O365 suite of applications
- 2+ years of experience working with and troubleshooting MacOS and iOS devices
- 1+ year of experience with OKTA end-user administration or relevant technology
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
Requirements Summary
4th level vocational qualification in IT, 2+ years of IT Service Desk experience, 2+ years of experience with Microsoft-based operating systems
