Principal Technical Consultant – ServiceNow ITSM (Federal- TS Clearance)

ServiceNow is seeking a Principal Technical Consultant – ITSM to work with federal customers, guiding them in designing, configuring, and optimizing ITSM solutions. This role focuses on driving IT transformation, integrating AI, and advocating for the value of ServiceNow investment. It's a customer-facing position involving workshops, documentation, and technical delivery.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Experience leveraging or evaluating how AI can be integrated into IT processes.
• Active U.S. TS clearance.
• 5+ years of hands-on configuration/development experience with enterprise technologies.
• Maintained skills/certifications in CIS-ITSM (and other ServiceNow risk implementation certifications).
• Proven ability to influence and consult with IT sponsors/stakeholders.
• Strong background in Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and SaaS platforms.
• Familiarity with leading enterprise tools and systems such as Office 365, Teams, Workday, Twilio, etc.
• Excellent communication, facilitation, and interpersonal skills.
• Ability to thrive in culturally diverse environments.
• A proven team player and mentor
• Experience building strong delivery teams

Benefits

• Health plans
• 401(k) Plan
• Equity
• Variable/incentive compensation
• Flexible spending accounts
• Flexible time away plan
• Family leave programs