Principal Technical Consultant (Integrations/AI)

ServiceNow is seeking a Principal Technical Consultant, Integrations Specialist to join the Customer Excellence Group. The role involves consulting with customers, configuring ServiceNow Integrations, and implementing transformative integration architectures that support AI solutions. The ideal candidate will have extensive experience in integration technologies, AI, and programming skills, with a strong understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.

Requirements

• At least 8 years of configuration/development experience for complex, highly capable, integration technologies
• Demonstrated ability to influence and consult in a complex and varied customer environment
• Maintain at least 2 ServiceNow mainline CIS certifications
• Maintain ServiceNow Certified Application Developer (CAD) certification
• Extensive experience with Integration Technologies (Web Services (REST/SOAP), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.)
• Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI
• Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
• Strong Javascript skills with practical experience
• Good presentation and report-writing skills

Benefits

• Up to 30% travel annually
• Competitive salary and benefits package
• Opportunity to work with a global market leader in AI-enhanced technology