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ServiceNow
Principal Workflow Architect - CRM & Industry Workflows
Join ServiceNow as a Principal Workflow Architect in Bavaria. Leverage your 8+ years of CRM/FSM expertise and ServiceNow certifications to enhance client solutions.
The Mothership
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
Field Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - Field Service Management
Job description
Posted on:
September 23, 2025
ServiceNow is seeking a Principal Workflow Architect for CRM & Industry Workflows to guide clients through implementing ServiceNow’s Customer Service Management (CSM) and Field Service Management (FSM) solutions. This role focuses on delivering best-practice solutions and improving business outcomes by integrating these systems. The architect will analyze client needs, architect technical solutions, and provide training to clients and consultants.
Requirements
- 8+ years of consulting, configuration, and implementation experience with complex technologies.
- 2+ years of experience focused on enterprise architecture and technical roadmaps.
- Proven track record in designing and implementing FSM solutions.
- Strong understanding of industry-specific workflows and best practices.
- Proficiency in creating architectural designs and integration strategies.
- Mandatory ServiceNow certifications (CSM, TSOM, Implementation Specialist, Technical Architect).
- Experience with Web Technologies (XML, HTML, JS, Web Services, Bootstrap, CSS, middleware, LDAP, SSO).
- Salesforce Service Cloud Consultant (Salesforce Service Cloud Consultant)
- Salesforce CTA
- Salesforce Field Service Lightning
Benefits
- Work Personas
Requirements Summary
8+ yrs consulting exp. 2+ yr ES focused. 8+ yrs CRM/FSM implementation. ServiceNow certifications for CSM & TSOM
