Problem Management Lead

We're looking for an experienced Problem Management Lead to join our Service Integration team. In this role, you'll drive the problem management process and lead a team of problem managers.

Requirements

• Proven experience in IT Problem Management, ideally with previous Problem Lead experience
• Strong understanding of ITIL framework (ITIL certification preferred)
• Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management)
• Excellent English communication and stakeholder management skills across technical and non-technical audiences
• Ability to lead and inspire a team in a fast-paced, service-oriented environment
• Self-propelled mindset you take initiative, own your work, and drive progress

Benefits

• Staff discount card: Usable on all our H&M Group brands in stores and online
• H&M Incentive Program (HIP): Included in our HIP
• Competitive pensions: Collective Agreement and ITP pensions competitive to the Swedish market
• Generous vacation: 30 days' vacation, health care allowance, and good work-life balance
• Additional perks: Discounts from Benify
• Innovative Environment: Work with cutting-edge technology and innovative solutions
• Global Impact: Be part of a team that influences users worldwide
• Professional Growth: Endless opportunities to learn and develop your skills
• Collaborative Culture: Join a motivated team that values collaboration and excellence