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H&M Group
Problem Management Lead
Join H&M Group in Stockholm as a Problem Management Lead. Drive process improvements using ServiceNow, lead a team, and enhance service reliability. ITIL preferred.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Integration Hub
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 25, 2025
H&M Group is seeking an experienced Problem Management Lead to join their Service Integration team. This role involves driving process improvement, leading a team, and collaborating with various stakeholders to enhance service reliability and customer experience on HM online. The ideal candidate will be proactive, adapt to change, and drive value creation.
Requirements
- Proven experience in IT Problem Management, ideally with previous Problem Lead experience.
- Strong understanding of ITIL framework (ITIL certification preferred).
- Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management).
- Excellent English communication and stakeholder management skills.
- Ability to lead and inspire a team in a fast-paced environment.
- Passionate about Problem Management and its value to Business, IT, and customers.
Benefits
- Attractive benefits with extensive development opportunities
- Competitive pensions
- Generous vacation
- Additional perks
- Innovative Environment
- Professional Growth
- Collaborative Culture
Requirements Summary
IT Problem Management experience, ITIL certification preferred, strong English communication. Ability to lead & inspire a team
