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Sopra Steria
Process Manager - Services Financiers - Île-de-France
Join Sopra Steria as a Process Manager in Courbevoie, Île-de-France. Leverage ServiceNow for incident management, process optimization, and ITIL expertise. Benefits include career development and pension plan.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
Governance, Risk, and Compliance
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 25, 2025
Sopra Steria is seeking a Process Manager for its Services Financiers division within the Digitale Platform Services unit. The role involves integrating into a client company, managing end-user incidents, and defining processes for ServiceNow. The position requires collaboration with both internal teams and external stakeholders and focuses on process improvement and documentation.
Requirements
- Define scope of end user incidents.
- Write and optimize incident management processes.
- Verify application of processes.
- Create and follow procedures.
- Monitor process performance.
- Validate and adjust operational procedures.
- Implement cross-departmental governance.
- Analyze requests/incidents.
- Develop documentation.
- ITIL Foundation Certification
Benefits
- Pension plan
- Service contract
- Restaurant vouchers
- Interest agreement
- Vacation entitlement
- Recruitment opportunities
- Single unique manager
- Career development
- Training opportunities
- Opportunity to join TechMe
Requirements Summary
Bachelor's degree in Engineering. Experience in IT process management. ITIL Foundation Certification
