Product Manager, Consultant

This Product Manager, Consultant role involves overseeing Bill, Letter, and EOB delivery across multiple lines of business. Responsibilities include regulatory compliance, template maintenance, incident resolution, stakeholder communication, and backlog management, with a focus on leading and facilitating initiatives. This role requires close collaboration with stakeholders across various departments.

Requirements

• Identify, understand, and develop ongoing key personas for product areas.
• Exhibits natural and intuitive user empathy.
• Determine and analyze KPIs at a product level to establish experience success, failures, and next steps.
• Conduct secondary market research.
• Effectively organize and lead brainstorming sessions.
• Serve as Lead Bills, Letters and EOBs liaison to align on incidents, impact and CAP.
• Utilize product management tools to create, manage, and prioritize agile team backlogs.
• Utilize ITSM tools (ServiceNow, JIRA) to provide insights into action.