Program Manager (PM)

Development InfoStructure LLC. (Devis) is seeking a Program Manager to oversee IT service desk operations and provide outsourced support to the Library of Congress. This role involves managing complex service lines, leading a team, and ensuring compliance with service agreements and security standards. The position is on-site, with core hours Monday-Friday and contingent upon contract award. The focus is on delivering high-impact, adaptive solutions for the public sector.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business Administration, or related discipline
• 8+ years of progressive experience in IT support/service management or related field, OR 10+ years in IT support/service management or related field
• At least 5 years of experience including IT service management leadership
• Proven track record leading multi-functional teams across technical disciplines
• Expert knowledge of IT service management frameworks and best practices
• Experience managing large-scale IT support operations
• Ability to use ITSM tools and platforms (ServiceNow experience preferred)
• Leadership capabilities including verbal and written communication
• Experience managing government contracts (federal agency experience highly desirable)
• Knowledge of project lifecycle management methodologies
• Understanding of Capability Maturity Model Integration (CMMI)
• Federal background investigation required
• Library-issued identification badge and ongoing security compliance

Benefits

• Competitive salary
• Opportunities for growth